Testimonials
Results from our Customer Service Survey: Summer 2009
Service Feature Average
Score
Customer service: e.g. efficient turn around, answer all queries, attention to detail 5.0
Flexibility: willingness to consider alternative solutions to the standard approach 4.50
Expertise: breadth and depth of technical know-how and industry knowledge 4.71
Innovation: product development; supporting technology 4.43
Documentation: clear communications, professional image, accessible 4.86
[Score: 5 means Excellent, 4 means Good, 3 means Fair, 2 means Poor, 1 means Very Poor]

Comments
“In all candor, Cambridge Guarantee and its individuals continually adhere to an unfettered excellence in their professionalism and product which makes doing business a true pleasure. In an industry largely void of such values, CGL is an example of what should be. Well done.” - CP, Florida

"Cambridge has offered innovative products and excellent customer service. They are a pleasure to work with." - AM, New York

"Working with the professionals at Cambridge Guarantee Limited is always a pleasure. Extremely rapid turn-around time on case evaluation, and they are always available to answer questions or get on the phone and speak with agents and even clients and their advisors. The best product offering in their market niche.” - RW, Idaho

“So far, Cambridge has been very attentive, responsive and accommodating. We look forward to closing our first case.” - HK, New Jersey

"It has been a pleasure working with [them]. They have been very attentive to our needs." - FT, Florida

"Very professional operation. Assist you in educating your clients."
- IS, New York

"Pleasure to do business with this company." - MK, Illinois

"You are a delightful and progressive firm to work with." - JD, Arizona

"A great group of professionals who are very responsive to advisors' needs." - LP, Tennessee

“We have worked closely with Cambridge Guarantee for several years and have found them to hold true to their core values of transparency and a high level of professionalism with those groups that they do business with. Their high expectations of maintaining quality and diligence in ensuring data integrity in all aspects of their programs makes them stand out as a leader in this industry.” - TD, Colorado

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